Customer Relationship Management (CRM) revolves around customer-facing business processes. It helps businesses to ensure that they have well-defined processes that are executed consistently across the organisation. It is engineered to help people collaborate inside the organisation as well as with external partners and customers.

Every time you plan a marketing activity, engage with a customer, close a sale, or contact a prospect, you can either accomplish or miss the business goals. Microsoft solutions for CRM help you enable your employees to be productive and successful – consistently and predictably.

Easily integrated...
Microsoft Dynamics CRM was designed to meet the wide range of integration requirements required for today's business systems, whether simple or complex. Not only does it integrate information from multiple sources across your business, it was also designed to work with a variety of business software applications from Microsoft, as well as from other providers—including with custom software.

Easy to learn...
If you need a CRM solution that is easy to learn, integrates with Microsoft Outlook, and stores customer and contact data in one central database --- Microsoft CRM is for you. Your company can be up and running with Microsoft CRM immediately out of the box; or you can also choose to customise the solution to your individual business process requirements.

Microsoft CRM provides first time CRM users the ability to be installed and running in a matter of hours. You will have full functionality to manage:

Improve customer response...
Competing profitably requires information systems that can speed innovation, improve customer response and provide global visibility for effective decision making. With Microsoft Dynamics CRM, you can ensure that the current stringent regulatory compliance reporting requirements are met.

Increase productivity and competitiveness within a cost effective timeframe Reliable, secure and scaleable. Deployed with minimal resources and downtime Cultivate good customer relationships and keep service costs down Customer information such as sales history, service reports and forecasts are easy to find

Easy to learn and fully integrated Easily accessible information to launch marketing campaigns, tracking progress and monitoring results Schedule resources such as people, equipment and facilities in a way that meets customer needs and makes efficient, cost effective use of resources

	Whether you run a small, growing business or a large organisation with a high number of customers and large sales and marketing teams, call Calyx now so they can show you how Microsoft Dynamics CRM can help you manage relationships even better.