Microsoft Dynamics
Calyx offer a full Dynamics Support desk consisting of 15 full time support specialists spread across three locations. Our support consultants are all certified Dynamics professionals. Calyx prides itself on the level of application support that it offers to its clients. We aim to have 90% of all calls answered immediately by dedicated support professionals. Further, it is our policy that all logged calls are responded to in 1 hour or less. All calls are prioritised when logged, and serious issues (such as system or module outage) are responded to immediately.

The reason that such a high level of service can be provided is due to the resources that are available internally at Calyx. As well as dedicated Support personnel, we have Development and Implementation teams that provide a wealth of experience of Microsoft Dynamics products. The combined skills of all these teams mean that very few calls need to be escalated to Microsoft themselves resulting in a much faster call resolution, tremendously benefiting our customers.

Standard support contract hours are 09:00 to 17:30 Monday to Friday for the telephone hotline. However, extended support services are available for either full contract terms or at times specified by the user (such as 'peak' periods like year end). Support is provided either by telephone, fax, or e-mail and add-on services within standard support agreements can also be supplied to suit. We also offer a web based call logging service and self help area for those customers who wish to utilise this.

Microsoft SQL
Calyx also offers a full MS SQL support facility to its Dynamics customers. This can include health checks, back up’s, restores or simply ad hoc monitoring. Our SQL support offering is modular and offers you the chance to benefit from SQL support that suits your companies needs.